Frontier Adjusters is a network of independent, multi-line claims adjusters that has been serving the property and casualty insurance industry since 1957. Our local franchised offices have successfully worked with thousands of insurance companies, TPAs and self-insured customers. Frontier has handled millions of assignments including, but not limited to, auto appraisals, property estimates, complex casualty claims and catastrophic events of all kinds. With over 680 franchised offices throughout the U.S. and parts of Canada, our extensive network is able to provide prompt, professional service 24 hours a day, 7 days a week. Our Phoenix-based Customer Service Center is connected to each of our local offices through our proprietary claims managment system – FACTS (Frontier Adjusters Claim Tracking System). Our local offices are connected to FACTS to manage their customer assignments, their file documents and their file communication; thereby ensuring greater conformity and quality across our entire network.
Frontier Adjusters is not the place one starts an adjusting career. We do not consider people for franchises without a minimum of 5 years of multi-line property and casualty experience. It is more common for prospective franchisees to come to us from major carriers where they served as local, regional, and/or national claim managers; or from competing IA firms that are consolidating offices or eliminating staff; or from TPA’s and other industry claim sources. This is why we can state that our owner-operators average more than 15 years of claim experience in the property and casualty business.
Our network of 680 advertised locations spans the United States and parts of Canada with strong representation and coverage in both rural and urban settings. This distribution often puts us closer to the claim scene providing savings in LAE costs through reduced travel time with enhanced response time for your insured and/or claimants.
Customer Service Expectations
Frontier Adjusters is built on a concept that each claim assignment is an opportunity to perform at a high level to better ensure that we will receive the next assignment. Our owner-operators do not receive a paycheck every two weeks. They are business owners who understand the value of a customer relationship and are committed to the same. Their business is predicated upon great customer service and customer retention.
Technology & Innovation
We understand the advent of technology has changed the way organizations conduct business, which is why we continue to invest in our IT systems and processes in order to adapt to industry trends and customer demands. Our technology commitment enables Frontier to deliver a quality work product more efficiently and effectively, saving our customers time and money.
Frontier’s Core Values reflect our organization’s cultural values and govern our day-to-day decisions and behavior. We expect our employees and franchisees to adhere to these Core Values:
We revere honesty and forthrightness. We adhere to the highest ethical standards, provide timely, accurate and complete financial reporting, encourage prompt disclosure of bad news and welcome disagreement.
We respect others and treat them in the way that we want to be treated.
We clearly state and share our objectives with our employees, franchisees, shareholders and others. We measure our performance against these objectives and react to new information, changes and opportunities by adjusting our business processes to achieve and surpass our objectives.
We are committed to continuously improving our performance in order to meet and exceed the expectations of our franchisees, customers and investors/owners. We reward our people for improving service quality and reducing costs.
Earning a profit rewards our investors/owners and enables us to attract necessary capital for further investment in our people and operating processes.