National Programs

To best serve our customers, we provide two options for working with the Frontier office network.

Customers who either make assignments to a limited number of Frontier offices or who sporadically make a small number of assignments to Frontier offices throughout the country are encouraged to use the Frontier Direct program. Frontier Direct allows for the most direct communication between the Frontier offices and the customer. The customer chooses which office will handle the assignment and sends that assignment directly to the local Frontier office. Other attributes of the Frontier Direct Program include:

  • Assignments are sent direct to the local office via email, fax, or phone
  • The local Frontier office will
    • Acknowledge the claim assignment
    • Verify the details of the assignment
    • Handle the claim according to the customer’s instructions
    • Deliver the work based on the timeline provided by the customer
    • Include an invoice and time sheet to support the work
  • The price for all services will be negotiated between the local Frontier office and the customer
  • The customer should communicate directly with the local Frontier office
  • The Frontier Corporate Customer Support Center is available should any issues arise during the course of the assignment.

Click Here to begin searching for the closest office to your claim.

For customers who anticipate making a high number of assignments to a large number of Frontier offices, either on a regional or national basis, we recommend the Frontier Adjusters National and Regional Customer Program, also known as FANRCP.  

The Frontier Adjusters National and Regional Customer Program includes the following features:

  • Standardized pricing, billing, and payment terms
  • Live Customer Service Center to receive assignments 24 hours a day, 7 days a week. The Customer Service Center can receive claims in several ways
  • Email acknowledgement with the name and contact information of the local Frontier office assigned within 4 business hours
  • Defined claims handling expectations
  • Customer Service Center Support for routine inquiries of file status, contact information, etc.
  • A dedicated Account Manager to respond to service, quality, or other issues
  • Quarterly reports on all Frontier assignment activity at the claim level.
  • Semi-annual quality assurance testing and reporting.

For more information please contact Milo Bolender at mbolender@frontieradjusters.com or Steve Ritley at sritley@frontieradjusters.com .

Assignment Terms and Conditions